EAST GREENWICH, RI–(BUSINESS WIRE)–The Corvias survey results of its university partnerships work orders exceeded industry averages, averaging 4.86 out of 5, compared to the norm 4.58 for the semester Spring 2022. In its 15 University Partnerships, where Corvias partners with University Residence Life to provide on-campus housing, Corvias has implemented the third-party survey administrator SatisFacts to send each student an InSite survey after the completion of their maintenance service request.
“These point-of-service surveys provide immediate results, which help us understand our residents’ satisfaction,” said Thelma Edgell, Corvias Property Management’s senior vice president for higher education. “If someone has a problem, we can now follow up immediately. It is also an excellent tool to share with our partners.
In addition to ranking the quality of the maintenance service request, students can leave comments, such as:
“Once we expressed our problem, the interview was on it and was able to resolve it very quickly,” said a student from Abraham Baldwin Agricultural College during the post-order survey.
Another student, who attends Dalton State College, said, “I have been a resident at Mashburn Hall for two years and the professionalism and willingness to help of our maintenance people has always been outstanding!”
The Corvias team is committed to collecting actionable feedback to continue to ensure university residents on campus have an optimal experience and improved quality of life.
“The high scores and positive feedback reflected in the survey results are a key indicator of the great work being done at the 15 colleges and universities where we operate,” Edgell said. “We look forward to bringing this same level of work into the summer busy season – and later – into the fall semester.”
Corvias has one of the largest portfolios of on-campus higher education partners in the United States, serving nearly 20,000 students and providing services to 15 colleges and universities, including the University of Norte Dame, Purdue University and Wayne State University. In partnership with Residence Life, Corvias strives to improve the quality of life for its residents, allowing them to grow and prosper. Click here to learn more about this portfolio and Corvias’ work with its higher education partners.
About Corvias Property Management
Corvias Management, LLC and its military property management subsidiary apply their resident-focused approach to providing housing, maintenance and service support operations for the academic and military communities to create safe, high-quality places to live, learn, work and interact. Together they manage 42,000 residential units, totaling approximately 50 million square feet of real estate across ten US states and the District of Columbia, including seven military installations and 15 universities.
As a privately held company headquartered in East Greenwich, RI, Corvias partners with higher education and government institutions nationwide to solve their most critical systemic issues and create long-term sustainable value. thanks to our unique partnership approach. Corvias pursues the kinds of partnerships that materially and sustainably improve the quality of life of the people who inhabit our communities, deliberately choosing to partner with organizations that share our values and whose mission is to serve as the foundations or pillars of our nation. . For more information, visit: Corvias.com